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Eideris, the all inclusive service which reinvents the boiler

Smart buildings
19/03/2019

ENGIE Home Services is the n°1 for the maintenance of heating systems on the residential market inFrance, with a market share of around 16,5%. It accounts 1.5 million maintenance contracts and 4,500 employees (mainly technicians), covering 100% of the French territory through its 200 agencies.


An all-in-one offer called EIDERIS

Last September, ENGIE Home Services launched an all-in-one innovative package, under its own brand with 4 key objectives :

  • generate a new profitable business by retaining customers and capturing new ones
  • differentiate from competitors
  • leverage the ENGIE brand in order to strengthen ENGIE Home Services’ leading position on the market
  • optimize maintenance interventions and decrease operating costs

This new service was designed to answer customer’s expectations, considering that a perfect offer would be a package including “a very performant boiler with a modulating thermostat under the brand ENGIE Home Services, at a competitive price, with a complete range of services”.


An innovative service : the remote follow-up of the boiler

Developed together with the digital platform eCare, the real innovation relies on the capacity to remotely follow-up the boiler in order to detect breakdown.

The monitoring Agency is centralized and works for all EHS agencies, it is supported by an external service provider outside the working hours which allows to ensure the monitoring 7 days a week.

The Monitoring agency’s team is expert in boilers and is able to analyze the parameters and error codes reported by the Eideris boilers. They make a remote diagnosis which allows to restore comfort for the customers more quickly thanks to the efficient intervention of the ENGIE Homes Services technician.

A few weeks after its launch, more than 600 Eideris boilers have been installed. Thanks to the Eideris offer, ENGIE Home Services innovates in line with the energy and digital revolution and enhances its leader position on the heating market.