ENGIE EVDE aims to bring the know-how of ENGIE into households by easing their access to connected devices and thus providing energy efficiency and comfort. ENGIE EVDE is a 100% e-commerce platform built around the same logic as 50Five, another ENGIE e-commerce platform for smart devices present in Europe.
It gathers smart home and Internet of Things products which are divided into 5 categories:
Customers can also benefit from economic smart home starter packages (bundled products giving great value for money). Since this market is new and relatively small today, ENGIE EVDE provides budget friendly solutions to fit consumers’ needs at best.
As the smart home devices market in Turkey is currently less mature than in Europe, ENGIE EVDE first needs to inform their customers regarding smart home devices and why they are a must have for their homes. However, this young market represents an opportunity for ENGIE with its platform as it is the only website in the country that is focused on this niche market.
The platform aims to increase its size and become more visible in order to be able to compete with major players:
ENGIE EVDE is live since June 2018. Customer Satisfaction and Customer Experience are also key to the team: products are shipped the same day as order (with a 100% success rate so far) leading to a current customer satisfaction of more than 9/10!
ENGIE EVDE goes beyond sales as the team publishes and shares unique articles related to smart home devices and how to use them. In this way, it aims at being the “first that comes to mind” and trusted website when it comes to learning about smart home devices.
Now, the team is working on the second phase of ENGIE EVDE. In this phase, every kind of home services will be offered to B2C customers under the guarantee of ENGIE and third party insurance company. ENGIE EVDE will be a 360 home platform where customers can find products and services related to the home.
